HOUSE RULES

basically -

don't be a d*ck

THE NON-NEGOTIABLES

'CAYA' is a culturally and socially inclusive community; no remarks or actions that constitute hate speech, or otherwise aim to abuse or incite violence against any individual or group will be tolerated.  This includes, but is not limited to; racism, sexism, homophobia, ableism, or transphobia.   Breach of this rule will be approached with the utmost seriousness. 

Communicate when problems arise. Be respectful and understanding when raising issues and communicate with a solutions-based approach. Respectful humanised communication will be the only form of communication tolerated by the community. (Continued below)

Be open to learning, making mistakes, acknowledging them, and progressing through them!  This applies to so much in life, not just creativity (although we strongly encourage it there), but also in the way we speak, act, and perceive ourselves!  Before you judge someone, walk a mile in their shoes!  (Continued below)

TERMS & CONDITIONS

General

  • CAYA Creative Studios (Pty) Ltd, any of it's employees, subsidiaries, contractors, or otherwise associated persons reserves the right to refuse service or admission. 

  • Clients will be billed per hour for each hour or part thereof in which they occupy the studio, either in person, or with equipment/props.

  • Clients should at all times respect employees & community members of both CAYA and Neighbourgood.

  • Any damage to or breakages of items of equipment, furniture, or infrastructure by the client will be billed to the client's account

  • Use of communal CAYA resources, including coffee, tea, & other refreshments, lounge space, entertainment suite (Xbox, TV), and whiteboards, is subject to a fair use policy, and privileges can be revoked by the staff member attending at any time.

  • Should a client contravene any of the above at any time, CAYA reserves the right to terminate their session and bill them for the full duration of the booking.

  • When using unfamiliar equipment, clients should ask the Studio Manager on duty for help, refer to online guides, or refer to any of the Gear Guide Reels on our Instagram.

  • The assistance provided by the Studio Manager on site extends to hospitality and assistance with setting up CAYA equipment prior to your session.  It does not extend to having them attend your session in studio, or provide any sort of producer/session assistant functions for the duration of your session.  These services can be arranged at an additional cost. 

  • The assistance provided by the Studio Manager on site does not include a requirement to provide any assistance with software, hardware, or firmware brought to the session by the client.  It is exclusively the client's responsibility to ensure that they know how to operate their software in conjunction with CAYA's equipment or otherwise.  

  • The CAYA Studio Manager on site claims no expertise or qualification in any of the purposes advertised on CAYA's website, Instagram page, or any other print or digital media advertising.  The Studio Manager is there to assist with the setup and usage of equipment, as well as with hospitality-related functions, and retain the option to assist wherever else they may see fit. 

  • CAYA does not guarantee that the studios will be fit for the client's purpose, and it is the client's responsibility to ascertain the suitability of the studios for their purpose prior to booking. 

  • Studio One/Podcast Studio is intended to be used predominantly for audio-intensive productions - most commonly for recording podcasts, however it can also accommodate video recording, voiceover recording, and music/vocal recording (reinforced audio only after 5p.m. or on weekends).

  • Two's Company/Photo/Video Studio is intended to be used predominantly for photographic and videographic purposes, including fashion editorials, model portfolio work, product shoots, music videos, album shoots, and more!

Payment

  • Payment in full for all studio sessions will need to be settled prior to the commencement of the session.  

  • Should payment not be fully settled for any reason, any media, files, or other assets of the client in CAYA's possession may be withheld until the account is settled in full. 

  • Only card payments or EFTs will be accepted.

  • Should your booking exceed two hours in duration, a minimum 50% initial deposit is required to secure your booking.  The balance due will need to be paid at the commencement of your booking.  You can make your deposit here.

  • If no deposit is received by 24 hours before your allocated time, we reserve the right to cancel your booking.  You will then be liable for a cancellation fee equal to 50% of the total booking cost, as outlined below.

  • CAYA reserves the right to 'name and shame' clients who fail to pay cancellation or session fees, following reasonable effort on CAYA's behalf to secure payment.  This includes, but is not limited to; publishing the public details of the client and the failure to pay to our Instagram, Facebook, or other social media platforms, issuing a No-Pay notice to our colleagues in the studio industry, issuing a No-Pay notice to other creative professionals who have worked with the client in the past or may work with the client in the future, and list the client as a Bad Payer with the Credit Bureau as a last resort. 

Cancellation

  • Should a client wish to cancel their session more than 5 business/working days prior to the booking time, they can do so at no cost.  Any payments made to secure their booking will be refunded to them, minus any costs of said refund to CAYA, or any costs already incurred by CAYA at the request of the client.

  • Should a client wish to cancel their session more than 24 hours but less than 5 business/working days prior to the booking time, they can do so, however they will be liable for a cancellation fee equal to 50% of the cost of the booking.  This cancellation fee will be due by the initial start time of the cancelled booking. 

  • Should a client wish to cancel their session within 24 hours of the booking time, they can do so, however they will be liable for a cancellation fee equal to 100% of the cost of the booking.  This cancellation fee will be due by the initial start time of the cancelled booking. 

  • If the client fails to pay their cancellation fee on the due date (initial start time of the cancelled booking), CAYA shall issue an invoice to the client and the client shall pay on demand interest on overdue sums at the rate of the publicly quoted basic prime rate of interest at which First National Bank will lend funds on overdraft plus 5% (five percent) compounded, per annum or part thereof.

  • CAYA reserves the right to 'name and shame' clients who fail to pay cancellation fees, following reasonable effort on CAYA's behalf to secure payment.  This includes, but is not limited to; publishing the public details of the client and the failure to pay to our Instagram, Facebook, or other social media platforms, issuing a No-Pay notice to our colleagues in the studio industry, issuing a No-Pay notice to other creative professionals who have worked with the client in the past or may work with the client in the future, and list the client as a Bad Payer with the Credit Bureau as a last resort. 

Lateness

  • Clients should arrive at CAYA 5-10 minutes prior to the commencement of their session, in order to conduct pre-session checks & protocols.

  • Clients should vacate the studio by the end time indicated on the booking email from Skedda.

  • Should the client arrive late to the session, they will still be billed from the starting time booked, regardless of their lateness.

  • Should the client occupy the space beyond the end time booked, they will be billed for an additional hour for each additional hour/part thereof that they occupy the studio.

COVID Protocols

  • Clients are expected to obey all current prescribed lockdown regulations including practicing mask-wearing, sanitisation, & social distancing in all shared spaces.

  • Clients are required to adhere to studio capacity restrictions as outlined on our website at all times.

    • Studio ONE/Podcast Studio has a maximum capacity of six individuals in the studio at any one time.  This may not be exceeded.​

    • Two's Company/Photo/Video Studio has a maximum capacity of seven individuals in the studio at any one time.  This may not be exceeded.

  • Clients are allowed to un-mask where necessary in studio, however are strongly encouraged to take as many precautions as possible.

  • Should a client fail to adhere to the above protocols, or in any other way be perceived to be putting the studio, staff or other clients at risk, CAYA reserves the right to terminate their session and bill them for the full duration of the booking. 

 

HOUSE RULES

General

  • House Rules are put in place to establish and nurture a harmonious community living and  working experience for our members, neighbours and other stakeholders alike. All members, guests, service providers and staff must subscribe to being good neighbours above all else.

  • 'CAYA' is a culturally and socially inclusive community; no remarks or actions that constitute hate speech, or otherwise aim to abuse or incite violence against any individual or group will be tolerated.  This includes, but is not limited to; racism, sexism, homophobia, ableism, or transphobia.   Breach of this rule will be approached with the utmost seriousness. 

  • Communicate when problems arise. Be respectful and understanding when raising issues and communicate with a solutions-based approach. Respectful humanised communication will be the only form of communication tolerated by the community.  Communication is a two way street and one must remember that everyone they talk to is an equal human being and must be respected as such. We recognise that people may be approached in order to resolve potential issues or conflicts, however, this is to always be done in a respectful manner without exception.

  • Be open to learning, making mistakes, acknowledging them, and progressing through them!  This applies to so much in life, not just creativity (although we strongly encourage it there), but also in the way we speak, act, and perceive ourselves!  In the same breath, be open to others making mistakes, and allowing them to learn and grow through them.  Before you judge someone, walk a mile in their shoes!

  • Collaborate, share ideas and make good things happen however be professional and get the balance of engaging with fellow members right. Enjoy the Studio to the utmost, as long as you allow others to do the same.

  • Be friendly. The world needs more friendly people.

  • Be a member of the community. There are several ways to be an active member of the community. Joining in on the fun and connecting with other members can really enrich your community experience. If there are events being held by 'CAYA', attend them!

  • Neighbourgood is a non-smoking Workspace. The use of electronic cigarettes or vapes will not be permitted either.

  • No illegal downloading will be permitted. As a 'CAYA' member you will be liable to pay all costs and legal fees which may arise relating to such activities.

  • Any illegal or unlawful activity will result in immediate cancellation of the Membership Agreement. 

  • No illegal material or substances may be brought into the building or Workspace.

  • No harmful weapons or hazardous substances or materials may be brought into the building or Workspace.

  • 'CAYA', Neighbourgood and their staff, including all service providers, must be treated equally with the same respect as fellow members.

  • Please be considerate that staff members and service providers are NOT the members’ personal staff/employees/service providers and should not be treated as such. They are part of the community in the same way that members are.

  • All community members are to respect all stakeholders' privacy and be respectful of raising issues at inappropriate times. Only emergencies may be communicated to the Community Manager or other community members after business hours and on weekends/public holidays.

  • The community members are encouraged to discuss any additions or amendments to the House Rules with their respective Studio Manager for them to take such under advisement. Please note that the Studio Manager will be the only one to have the right to amend the House Rules and will make decisions for the good of the Neighbourgood as a whole not for the benefit of individual members or persons.

  • Local authority rules, laws and regulations need to be adhered to at all times, please make yourself familiar with such.

Visitors & Guest Access

  • Guests are required to park in either the casual parking section of the building or in the streets around the building (relevant parking tariffs imposed by the owner or parking operator will apply).

  • Guests and/or deliveries must be fetched from the reception area of the building and not sent straight to the private offices.

  • All visitors must sign in at reception before attending any meeting or accessing the workspace. COVID 19 addition: An additional questionnaire and temperature control will apply during the pandemic.

  • Members take full responsibility for their guests or other invitees. Each member is responsible for their own guests and/or clients and for ensuring they are aware and adhere to the house rules during their use of the workspace.

Opening Hours

  • 'CAYA' is open between 10am to 6pm from Monday to Friday, and from 10am to 4pm on Saturdays, with staff on site during those hours.

  • 'CAYA' is closed on Sundays and public holidays.

Covid-19 Regulations

  • 'CAYA' is committed to protecting the wellbeing of our members during the ongoing Covid-19 pandemic. We have an evolving set of hygiene measures designed to reduce the risk of Covid-19 contamination and transmission.

  • Our access policies are determined in accordance with the current lockdown level, as specified by national and provincial governments.

  • Access to the Neighbourgood Workspace & 'CAYA' will be subject to mandatory temperature screening for all staff, members and visitors.

  • We request that all members take responsibility by ensuring basic levels of hygiene are practiced and masks are worn in all public spaces, including the Lounge, in accordance with the law.

 

Contact

If you'd like to get in touch with us to get on board with us as a creator, have any questions about bookings, want to hire one of our creators, or want to work with us on a production, as a sponsor, presenter, or anything else, please don't hesitate to get in touch, we'd love to chat!

Address

Neighbourgood Workspace,

Unit 101, Cape Quarter,

27 Somerset Road, 

De Waterkant,

Cape Town,

8001 

Get in Touch

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