About Me.

General

• CAYA Creative Studios (Pty) Ltd, any of it's employees, subsidiaries, contractors, or otherwise associated persons reserves the right to refuse service or admission. 

• Clients will be billed per hour for each hour or part thereof in which they occupy the studio, either in person, or with equipment/props.

• Clients should at all times respect employees & community members of CAYA.

• Any damage to or breakages of items of equipment, furniture, or infrastructure by the client will be billed to the client's account.

• Included in the cost of a booking, CAYA provides peripheral equipment associated with the purpose of a client's booking, as detailed in the relevant studio's page on our site.  CAYA does not provide capturing/recording devices such as laptops, cameras, or other capturing devices included in the cost of a studio booking.  These can be arranged at an additional cost at least 48 hours prior to the commencement of the booking, pending availability.

• Should a client contravene any of the above at any time, CAYA reserves the right to terminate their session and bill them for the full duration of the booking.

• The assistance provided by the Studio Producer on site extends to hospitality and assistance with setting up CAYA equipment prior to your session.  It does not extend to having them attend your session in studio, or provide any sort of podcast producer/assistant functions for the duration of your session.  These services can be arranged at an additional cost. 

• The assistance provided by the Studio Producer on site does not include a requirement to provide any assistance with software, hardware, or firmware brought to the session by the client.  It is exclusively the client's responsibility to ensure that they know how to operate their software in conjunction with CAYA's equipment or otherwise.  

• CAYA does not guarantee that the studios will be fit for the client's purpose, and it is the client's responsibility to ascertain the suitability of the studios for their purpose prior to booking. 

Payment - Productions

• A 50% non-refundable deposit is required prior to the commencement of any pre-production work to secure the project and pre-production, production and deliverable dates. 

• Payment in full for all productions is due prior to the delivery of the full, unwatermarked render of the deliverable.  With the delivery of the final watermarked draft of the project, the client will be sent a project signoff form and an invoice for the outstanding amount, payable within seven days.  After this date, interest will begin to compound monthly according to the prevailing FNB overdraft rate +7%. 

• Should payment not be fully settled for any reason, any media, files, or other assets from the project in CAYA's possession may be withheld until the account is settled in full.  In addition, any samples, renders or other work product delivered to the client by CAYA remain CAYA's property until the account is settled in full.  Any distribution of CAYA's property prior to the settlement of the full account shall constitute distribution of stolen property.  Failure to settle the account balance within 28 days of invoice shall result in CAYA escalating the debt recovery within our legal rights.

• Only card payments or EFTs will be accepted as payment.

• CAYA reserves the right to 'name and shame' clients who fail to pay their balance due, following reasonable effort on CAYA's behalf to secure payment.  This includes, but is not limited to; publishing the public details of the client and the failure to pay to our Instagram, Facebook, or other social media platforms, issuing a No-Pay notice to our colleagues in the studio industry, issuing a No-Pay notice to other creative professionals who have worked with the client in the past or may work with the client in the future, and listing the client as a Bad Payer with the Credit Bureau as a last resort. 

Payment - Studio

• Payment in full for all studio sessions will need to be settled prior to the commencement of the session.  

• Should payment not be fully settled for any reason, any media, files, or other assets of the client in CAYA's possession may be withheld until the account is settled in full. 

• Should your booking exceed two hours in duration, a minimum 50% initial deposit is required to secure your booking.  The balance due will need to be paid at the commencement of your booking.  You can make your deposit here.

• Where applicable, if no deposit is received by 24 hours before your allocated time, we reserve the right to cancel your booking.  You will then be liable for a cancellation fee equal to 100% of the total booking cost, as outlined below.

• Only card payments or EFTs will be accepted.

• CAYA reserves the right to 'name and shame' clients who fail to pay cancellation or session fees, following reasonable effort on CAYA's behalf to secure payment.  This includes, but is not limited to; publishing the public details of the client and the failure to pay to our Instagram, Facebook, or other social media platforms, issuing a No-Pay notice to our colleagues in the studio industry, issuing a No-Pay notice to other creative professionals who have worked with the client in the past or may work with the client in the future, and list the client as a Bad Payer with the Credit Bureau as a last resort. 

Cancellation - Studios

• Should a client wish to cancel their studio session more than 5 business/working days prior to the booking time, they can do so at no cost.  Any payments made to secure their booking will be refunded to them, minus any costs of said refund to CAYA, or any costs already incurred by CAYA at the request of the client.

• Should a client wish to cancel their studio session more than 24 hours but less than 5 business/working days prior to the booking time, they can do so, however they will be liable for a cancellation fee equal to 50% of the cost of the booking.  This cancellation fee will be due by the initial start time of the cancelled booking. 

• Should a client wish to cancel their studio session within 24 hours of the booking time, they can do so, however they will be liable for a cancellation fee equal to 100% of the cost of the booking.  This cancellation fee will be due by the initial start time of the cancelled booking. 

• If the client fails to pay their cancellation fee on the due date (initial start time of the cancelled booking), CAYA shall issue an invoice to the client and the client shall pay on demand interest on overdue sums at the rate of the publicly quoted basic prime rate of interest at which First National Bank will lend funds on overdraft plus 5% (five percent) compounded, per annum or part thereof.

• CAYA reserves the right to 'name and shame' clients who fail to pay cancellation fees, following reasonable effort on CAYA's behalf to secure payment.  This includes, but is not limited to; publishing the public details of the client and the failure to pay to our Instagram, Facebook, or other social media platforms, issuing a No-Pay notice to our colleagues in the studio industry, issuing a No-Pay notice to other creative professionals who have worked with the client in the past or may work with the client in the future, and list the client as a Bad Payer with the Credit Bureau as a last resort.